Ask every happy client for a Google review
A short message after each visit with a direct link to your Google review page.
The problem
Most happy clients would leave a review but simply forget. Reviews are one of the first things new clients look at on Google Maps.
What it could earn or save you
Rough estimate- Time
- About 1 hour a week
- Money
- Indirect: more reviews tend to bring more new bookings
How we got this: Based on no longer asking clients by hand and drafting review replies with AI in seconds instead of minutes. Your results depend on your business; this is an illustrative estimate, not a guarantee.
How to switch it on
- 1
Open your Google Business Profile and copy your 'Ask for reviews' short link.
- 2
In your booking tool, set up a follow-up message 2 to 3 hours after the appointment (Fresha calls these automated messages).
- 3
Paste the template below with your review link.
- 4
Reply to every new review within a couple of days, using the AI prompt below to draft replies.
Tools you can use
- Google Business ProfileVisit site (opens in new tab)
Your free Google listing, where customers leave and read reviews.
- FreshaVisit site (opens in new tab)
Booking software for salons and spas with automatic reminders.
- ChatGPTVisit site (opens in new tab)
AI assistant for writing messages, quotes and posts. Free plan available.
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Template and prompt
Thanks for coming in today, {first_name}! If you love your hair, a quick Google review helps our small salon a lot: {review_link}Prompt for replying to reviews:
You are the owner of a friendly hair salon. Write a short, personal reply (2-3 sentences) to this Google review. Thank them by name, mention the service if they did, and invite them back. If the review is negative, apologise, don't argue, and offer to talk directly at [phone]. Review: [paste]