Send refill reminders timed to the treatment
Gels need infills, lashes need refills. Remind clients right when they need it.
The problem
Clients wait too long, their nails or lashes look tired, and they sometimes try another salon.
What it could earn or save you
Rough estimate- Time
- About 1 to 2 hours a week
- Money
- Could fill more slots with returning clients
How we got this: Based on not messaging clients manually and fewer clients drifting between visits. Your results depend on your business; this is an illustrative estimate, not a guarantee.
How to switch it on
- 1
In your booking tool (Fresha, Square Appointments), set a 'rebook reminder' per service: e.g. 2 to 3 weeks for gel or lashes.
- 2
Use the template below with a booking link.
- 3
Encourage rebooking at checkout too: it's the easiest moment.
- 4
Review monthly which services rebook least, and adjust timing.
Tools you can use
- FreshaVisit site (opens in new tab)
Booking software for salons and spas with automatic reminders.
- Square AppointmentsVisit site (opens in new tab)
Online booking, reminders and no-show protection with card on file.
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Template and prompt
Hi {first_name}, it's been {weeks} weeks since your {service}, about the time for a refill! Grab your spot with {artist} here: {link}