Answer common questions with a website FAQ
Draft clear answers to opening hours, pricing and 'do you take my insurance' questions, then publish them on your site and in quick replies.
The problem
Phone lines get tied up with the same non-clinical questions: prices, insurance, opening hours, parking.
What it could earn or save you
Rough estimate- Time
- Roughly 1 to 2 hours a week
How we got this: Based on handling fewer repeat calls. Rough estimate; your results will vary. Your results depend on your business; this is an illustrative estimate, not a guarantee.
How to switch it on
- 1
List the 15 questions your front desk hears most (non-clinical only).
- 2
Use ChatGPT or Gemini to draft clear answers, then check every fact yourself.
- 3
Publish them as an FAQ page and as saved replies in Weave or Podium web chat.
- 4
Add a line that eye-health questions need an appointment or a call with the optometrist.
Tools you can use
- ChatGPTVisit site (opens in new tab)
AI assistant for drafting message templates. Use only with generic, non-patient text.
- GeminiVisit site (opens in new tab)
Google's AI assistant for drafting templates and FAQ wording. No patient data.
- PodiumVisit site (opens in new tab)
Business texting, review requests and web chat.
- WeaveVisit site (opens in new tab)
Patient communication platform: texting, reminders, reviews and phones for healthcare practices.
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Template and prompt
Privacy & compliance: Never paste patient names, health details or records into general AI tools like ChatGPT or Gemini; use them only to draft generic templates. Send real patient messages through a HIPAA- (US) or GDPR- (EU/UK) compliant system, with a signed BAA or data processing agreement where needed. AI here is for admin and wording only, never for diagnosis or clinical advice. Check your professional body’s rules on consent and marketing.
Template:
For questions about your eyes or symptoms, please call us or book an appointment. We can't give medical advice by chat.AI prompt (generic text only, no patient data):
Turn these front-desk questions into a clear FAQ for an optician's website. Keep it non-clinical and add a line telling people to book an appointment for eye-health concerns: [paste questions]