Ask discharged patients for a review
When a course of treatment finishes, patients get a review request.
The problem
The best moment to ask is when the patient feels better, and it's easy to forget.
What it could earn or save you
Rough estimate- Time
- Roughly 30 minutes a week
How we got this: Based on replacing manual review asks. Rough estimate; your results will vary. Your results depend on your business; this is an illustrative estimate, not a guarantee.
How to switch it on
- 1
Get your Google review link from Google Business Profile.
- 2
Send a review request at discharge via Jane, Cliniko or Podium.
- 3
Reply to reviews without referring to injuries or treatment.
Tools you can use
- Google Business ProfileVisit site (opens in new tab)
Your free Google listing, where patients leave and read reviews.
- PodiumVisit site (opens in new tab)
Business texting, review requests and web chat.
- Jane AppVisit site (opens in new tab)
Booking, charting and billing for clinics such as physio and therapy, with reminders and intake forms.
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Template and prompt
Privacy & compliance: Never paste patient names, health details or records into general AI tools like ChatGPT or Gemini; use them only to draft generic templates. Send real patient messages through a HIPAA- (US) or GDPR- (EU/UK) compliant system, with a signed BAA or data processing agreement where needed. AI here is for admin and wording only, never for diagnosis or clinical advice. Check your professional body’s rules on consent and marketing.
Template:
Thanks for trusting {clinic}, {first_name}. If we helped, a Google review means a lot: {link}AI prompt (generic text only, no patient data):
Write 5 short replies to positive reviews for a physio clinic that don't confirm the person was a patient or mention their injury.