Confirm-or-reschedule texts that kill no-shows
Clients reply C to confirm or R to reschedule, and empty slots are flagged early enough to refill.
Recover 3 no-shows a week = about +$270 a week (illustrative).
The problem
No-shows and late cancellations leave paid staff idle and other clients waiting.
Pain point we researched: r/VetTech: clients booking and not showing up
What it could earn or save you
Rough estimate- Time
- About 2 to 4 hours a week
- Money
- Illustrative: 3 recovered appointments a week at ~$90 each
How we got this: Assumes a typical 5 to 10% no-show rate. Rough estimate. Your results depend on your business; this is an illustrative estimate, not a guarantee.
How to switch it on
- 1
Turn on two-way reminders in your booking software.
- 2
Send at 3 days and 24 hours.
- 3
Call only those who didn’t reply.
- 4
Offer freed slots to your waitlist.
Tools you can use
- PetDeskVisit site (opens in new tab)
Vet client app: reminders, booking, two-way messaging.
- VetstoriaVisit site (opens in new tab)
Online booking for veterinary practices.
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Template and prompt
Template:
Template:
Hi {first_name}, reminder: {day} at {time} at {practice}. Reply C to confirm or R to reschedule.AI prompt (generic text only, no personal data):
Write a 3-day and 24-hour reminder text for a practice, under 160 characters.