"Your results are in" texts that stop the results calls
When a clinician files a normal result, the patient gets a secure text saying it’s available in the portal, with next steps.
"Are my results back?" is one of the biggest call drivers. Answer it before they ring.
The problem
Patients call repeatedly to ask whether results are back, clogging the phones at peak time.
Pain point we researched: Clarus study: physician offices miss ~25% of patient calls (PR Newswire, Oct 2025)
What it could earn or save you
Rough estimate- Time
- Roughly 3 to 5 hours a week of calls
How we got this: Based on results queries being a common reason to call. Rough estimate. Your results depend on your business; this is an illustrative estimate, not a guarantee.
How to switch it on
- 1
Use your clinical system or patient portal to publish results.
- 2
Set an automatic text when a result is marked "normal, no action" and released.
- 3
For anything needing discussion, the text only asks them to book a call.
- 4
Never include the result itself in the text.
Tools you can use
- DoctolibVisit site (opens in new tab)
European booking and reminder platform for practices (France, Germany, Italy).
- NexHealthVisit site (opens in new tab)
Online booking, reminders, waitlist and digital forms synced with dental and medical systems.
- JotformVisit site (opens in new tab)
Online forms with HIPAA-compliant option, e-signatures and PDF output.
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Template and prompt
Template:
Template:
Hi {first_name}, a message from {practice}: your recent results are now available in your patient portal: {link}. If the doctor needs to discuss them, we will contact you.AI prompt (generic text only, no personal data):
Write a short, reassuring web page explaining how and when patients receive test results at a private practice.