A non-clinical FAQ for website and WhatsApp
Ready answers for prices, hours, parking and how to book, with medical questions always sent to a clinician.
The problem
Reception answers the same admin questions dozens of times a day.
What it could earn or save you
Rough estimate- Time
- Roughly 1 to 3 hours a week
How we got this: Based on fewer repeat calls. Rough estimate; your results will vary. Your results depend on your business; this is an illustrative estimate, not a guarantee.
How to switch it on
- 1
List the most common non-clinical questions.
- 2
Draft answers with ChatGPT or Gemini and verify every fact.
- 3
Publish on your website and as quick replies on WhatsApp Business or Podium web chat.
- 4
Always add: 'For medical questions or symptoms, call us or NHS 111/112/911 in an emergency.'
Tools you can use
- ChatGPTVisit site (opens in new tab)
AI assistant for drafting message templates. Use only with generic, non-patient text.
- GeminiVisit site (opens in new tab)
Google's AI assistant for drafting templates and FAQ wording. No patient data.
- PodiumVisit site (opens in new tab)
Business texting, review requests and web chat.
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Template and prompt
Privacy & compliance: Never paste patient names, health details or records into general AI tools like ChatGPT or Gemini; use them only to draft generic templates. Send real patient messages through a HIPAA- (US) or GDPR- (EU/UK) compliant system, with a signed BAA or data processing agreement where needed. AI here is for admin and wording only, never for diagnosis or clinical advice. Check your professional body’s rules on consent and marketing.
Template:
We can't give medical advice by chat. For symptoms, please book an appointment or call us. In an emergency, call your local emergency number.AI prompt (generic text only, no patient data):
Write clear FAQ answers for a private GP practice website from these notes. Keep everything non-clinical: [paste notes]