Repeat prescription requests without the phone queue
Patients request repeats through a secure online form; requests land in one queue for the clinician to approve.
Take repeat-prescription calls off the 8am phone rush.
The problem
Repeat requests clog the phone lines at the busiest time of day.
Pain point we researched: Clarus study: physician offices miss ~25% of patient calls (PR Newswire, Oct 2025)
What it could earn or save you
Rough estimate- Time
- Roughly 3 to 5 hours a week of calls
How we got this: Rough estimate. Clinical decisions always stay with the doctor. Your results depend on your business; this is an illustrative estimate, not a guarantee.
How to switch it on
- 1
Set up a secure request form (Jotform HIPAA or your clinical system’s portal).
- 2
Auto-reply with expected turnaround time.
- 3
Route to a clinician queue for approval.
- 4
Text the patient when it’s ready.
Tools you can use
- JotformVisit site (opens in new tab)
Online forms with HIPAA-compliant option, e-signatures and PDF output.
- DoctolibVisit site (opens in new tab)
European booking and reminder platform for practices (France, Germany, Italy).
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Template and prompt
Template:
Template:
Thanks, we’ve received your repeat request. It will be ready in {days} working days. We’ll text you.AI prompt (generic text only, no personal data):
Write a clear, friendly web page explaining how to request repeat prescriptions online.